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All Posts by Andrew Ward

Listen for verbal and non-verbal cues to get total meaning. Step 2 of the Active Listening Process.

Non-Verbal Cues Help Avoid Misunderstandings. Here’s How – Step 2

We need to listen with both our ears and our eyes. Over 65% of the information in our discussions is conveyed using non-verbal cues. [1] But what are these cues and how trustworthy are they?  In this article we explore how to utilise these non-verbal cues to uncover the total meaning of a speaker’s message and to avoid misunderstandings. This is Step 2 of the Active Listening Process.

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Use Follow-up questions to seek more information - Active Listening Step 3

Follow-up Questions Are The Secret To Meaningful Conversations – Step 3

​Imagine that you’re a healthcare worker in a patient handover meeting. The handover is going smoothly with the other worker sharing the important information you need. But in passing they make a comment that catches your attention. Do you let it go? Or do you probe further? Opportunities to glean more information occur all the time. In this article we look at Step 3 of the Active Listening Process - using targeted follow-up questions to draw out more information.

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2 Poor communication in prison inspired this blog - Picture of prison building and barbed wire gate.

Poor Communication In Prison Inspired This Blog

I’m astounded by how a few basic Active Listening techniques can make all the difference in daily life. 10 years ago poor communication relentlessly hindered me. Now I enjoy greater effectiveness in my work and deeper connections in my professional and personal relationships. The purpose of this GLS blog to help others experience this same transformation. Here’s the backstory of how this blog on good listening skills came about. It all began in prison...

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Active Listening Exercise - Just Listen. Active Listening Exercise pdf download available.

An Active Listening Exercise – Listen Without Planning Your Response or Talking Too Much

A key skill of every good listener is to just listen. But some common behaviours make listening difficult: being distracted by planning our response; being the main talker in conversations; interrupting and shifting the focus onto ourselves. Here’s an active listening exercise to help you minimise these behaviours and develop the habit of focused, attentive listening.

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