Listen With Empathy – The Number One Goal of Good Listening
I often hear people refer to the act of listening in terms of mechanics - staying focused, asking the right questions, not interrupting, and the like. While these are important, they are only part of the story. Lack of context forces us to consciously figure out on the fly, which of these listening techniques to use. An impossible task! And so we revert to our old habits. However, knowing that the overarching goal is to listen with empathy makes the task much easier. We begin to use the most appropriate listening techniques intuitively.