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Category Archives for "Listening Mechanics"

Listen with Empathy

Want to Avoid Poor Discussions? Listen With Empathy

​Are you longing for more meaningful and satisfying conversations? Trying to truly connect with your clients and their needs? Desiring to foster greater rapport and trust with others? Wanting to avoid another costly misunderstanding? If any of these interpersonal challenges resonate with you then make it your ongoing objective to listen with empathy. In this article I describe the vital role of empathy in connecting with people in our personal and business lives. Then I offer ways to develop it.

11 Minute Read

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Listen for verbal and non-verbal cues to get total meaning. Step 2 of the Active Listening Process.

Non-Verbal Cues Help Avoid Misunderstandings. Here’s How – Step 2

We need to listen with both our ears and our eyes. Over 65% of the information in our discussions is conveyed using non-verbal cues. [1] But what are these cues and how trustworthy are they?  In this article we explore how to utilise these non-verbal cues to uncover the total meaning of a speaker’s message and to avoid misunderstandings. This is Step 2 of the Active Listening Process.

9 Minute Read

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Use Follow-up questions to seek more information - Active Listening Step 3

Follow-up Questions Are The Secret To Meaningful Conversations – Step 3

​Imagine that you’re a healthcare worker in a patient handover meeting. The handover is going smoothly with the other worker sharing the important information you need. But in passing they make a comment that catches your attention. Do you let it go? Or do you probe further? Opportunities to glean more information occur all the time. In this article we look at Step 3 of the Active Listening Process - using targeted follow-up questions to draw out more information.

7 Minute Read

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Man and woman laughing. Active Listening How To - 5 Easy Steps to Your Best Conversation Yet

Active Listening How To – 5 Easy Steps to Your Best Conversation Yet

Work and social discussions needn't be frustrating time wasters. Active Listening is the number one skill for transforming them into productive dialogues. In this 'Active Listening How To' article I strip the process right back to its fundamentals in five easy, immediately usable steps with examples - what it is and how we can use it in all our conversations to listen better.

15 Minute Read

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Active Listening Exercise - Just Listen. Active Listening Exercise pdf download available.

An Active Listening Exercise – Listen Without Planning Your Response or Talking Too Much

A key skill of every good listener is to just listen. But some common behaviours make listening difficult: being distracted by planning our response; being the main talker in conversations; interrupting and shifting the focus onto ourselves. Here’s an active listening exercise to help you minimise these behaviours and develop the habit of focused, attentive listening.

7 Minute Read

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Conversation starters and listening tips for great holiday conversations

25 Conversation Starters and Tips for Engaging Holiday Season Conversations

Christmas for many in New Zealand is a wonderful - albeit slightly crazy - contrast of traditional, hearty winter roasts and steam puddings consumed on a scorching summer day. Social conversations during the holiday season can be equally contrasting, from sedate family news to rampant political conspiracy debates! But these gatherings are also opportunities to delve into fascinating, fun, and stimulating topics. Here are some conversation starters and listening tips to get you talking.

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