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Privacy Policy

1. Introduction

Your privacy is very important to us at The GLS Project (“we,” “our”, “us”, “Entity”). Furthermore, we highly value openness and transparency, regardless of the fact that The Privacy Act 1993 of New Zealand requires us to tell you certain things about the personal information we need in order to serve you.

Therefore, this policy is where we explain our privacy practices for collecting, storing, using and sharing your personal information so that you can trust us to handle your information with care and respect.

When accessing www.goodlisteningskills.org (the “Website“), we will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This applies to information that we collect on the Website and in email, text, or other electronic messages between you and the Website.

So before you start to use the Website, please read the Privacy Policy carefully.

This Privacy Policy, along with our Terms of Use, Acceptable Use Guidelines and Disclaimer, governs your access to and use of the Website, including any content, functionality and services offered on or through the Website, whether as a guest or a registered user.

By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy, Terms of Use, Acceptable Use Guidelines and Disclaimer (collectively “Policies”). If you do not want to agree to these Policies, you must not access or use the Website, including any content, functionality and services offered on or through the Website, whether as a guest or a registered user.

But we hope that you do find our policies acceptable for serving you well.

PLEASE NOTE: Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

2. Changes to the Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. The most current version of the Disclaimer will supersede all previous versions.

2.1. Your Responsibility

To enable us to protect and maintain the confidentiality of your information, you are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Disclaimer and all Policies from time to time so that you are aware of any changes, as they are binding on you.

3. Contacting Us

If you have any questions regarding this policy, or your dealings with our Website, you are welcome to contact us via one of these methods:

Website Form: www.goodlisteningskills.org/contact

Email: support@goodlisteningskills.org

4. Minors – People Less Than 18 Years Old

We take Children’s Privacy very seriously. Due to the age restrictions of this web site, none of the information obtained by this web site falls within the Child Online Privacy Act (COPPA) and we do not knowingly intend to collect personally identifiable information from children under 18 years of age.

IF YOU ARE LESS THAN 18 YEARS OLD, PLEASE DO NOT USE THIS WEBSITE AND DO NOT PROVIDE US OR OTHER VISITORS TO THIS WEBSITE WITH ANY PERSONAL INFORMATION.

If your minor child has provided us with personally identifiable information, you may contact us using any of the methods listed in the section entitled “Contacting Us” if you want this information deleted from our records. We will then make reasonable efforts to remove your child’s information from the database that stores the information.

5. Information We Collect Through Automatic Data Collection Technologies

Similar to other commercial websites, as you navigate through our Website, we may use standard automatic data collection technologies including Google Analytics, "cookies" (see explanation below) and server logs to collect information about how our site is used.

Information gathered may include the date and time of visits, your traffic pattern through our website, the pages viewed, time spent at our site, and the websites visited just before and just after our own, the type of device you use and operating system and your IP address (see explanation below).

The information we collect automatically is used for statistical data and will not include personal information. We use this data to help us make your experience more enjoyable, measure site activity to identify future website improvements that should be made, and compile aggregate data to help serve site visitors better. For example, we may use such data to tailor our advertisements, develop proper survey questions, improve our business, etc.

To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.

5.1. Cookies and Other Tracking Technologies

A cookie is a very small text document, which often includes an anonymous unique identifier.

When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

We reserve the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. We reserve the right to use these pixels in compliance with the policies of the various social media sites.

If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer. For information on how to do this, please refer to the help documentation for your particular browser. However, be aware that disabling cookies may keep you from having access to some functions or services on our web site or the web-hosted software that runs on our web site.

5.2. IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

6. Personal Information That You Share With Us

6.1. How We Collect Information From You

If you register to download a book or resources, sign up for our newsletter, purchase a product from us, and/or enroll in a course we request personal information from you.

As a visitor to this Website, you can engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide information.

6.1.1. Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

6.2. What We Do With the Personal Information That You Give Us

6.2.1. How We Use It

We use personal information for purposes of presenting our Website and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and us, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.

From time-to-time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will then receive your information. If you do not take part, then they will not receive your information.

From time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.

6.2.2. When We Share It

As a general rule, we do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action.

We may disclose your personal information to our subsidiaries, affiliates, and service providers (see Third Party Service Providers below) for the purpose of providing our services to you.

We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our Terms of Use or any other agreement between you and the Entity.

We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of the Entity’s assets and/or business.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.

6.2.3. Third Party Service Providers

We use some third party providers to manage some of our processes and services, such as emails, online courses and billing. Where we do this, any personal information you provide (such as your email address) may also be collected and stored by this provider and you should check their privacy statements when using those services.

Here are the privacy policies for the main third-party services currently used by us:

  • Mailchimp for email communication. They store your name, email address and various email metrics related to how you interact with the emails you receive.
  • Thinkific for hosting and managing our online courses. Using Thinkific’s services, we collect your name, email, and any other personal information that you share with us. A name and email are needed to allow you to access our courses. As you progress through our courses Thinkific collects information for us about how you interact with each course, including but not limited to, your progress through the course, quiz scores, survey results, discussion or forum contributions and other student activities.
  • Paypal for billing services

6.2.4. Links to Social Networking Services

We use social networking services such as LinkedIn, Facebook and YouTube to communicate with people about our work. When you communicate with us using these services, the social networking service may collect your personal information for its own purposes.

These services may track your use of our website on those pages where their links are displayed. If you are logged in to those services (including any Google service) while using our site, their tracking will be associated with your profile with them.

These services have their own privacy statements which are independent of ours. They do not have any access to the personal information we hold on our systems.

6.3. Email Policy

If you are outside the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by us on this Website, we will automatically enroll you to receive our free email newsletter.

If you are in the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by us on this Website, we will only enroll you to receive our free email newsletter if you affirmatively consent to it.

6.3.1. CAN-SPAM Compliance

In compliance with the CAN-SPAM Act, all email sent from our Entity will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us.

6.3.2. Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any email they receive from us at any time.

If you no longer wish to receive our newsletter or promotional materials, you may opt-out of receiving these communications by clicking on the unsubscribe link in the email.

If you ever have trouble unsubscribing, you can send an email to support@goodlisteningskills.org requesting to unsubscribe from future emails.

7. How We Protect Your Information and Secure Information Transmissions

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information are never transmitted via email.

We may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, we use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

8. Visitors’ GDPR Rights

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

  • The right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.
  • The right to seek restrictions on the processing of your data.
  • The right to object to the processing of your data and the right to the portability of your data.
  • To the extent that you provided consent to the Entity’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
  • The right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.

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