Non-Verbal Cues Help Avoid Misunderstandings. Here’s How – Step 2
We need to listen with both our ears and our eyes. Over 65% of the information in our discussions is conveyed using non-verbal cues.  But what are these cues and how trustworthy are they? In this article we explore how to utilise these non-verbal cues to uncover the total meaning of a speaker’s message and to avoid misunderstandings. This is Step 2 of the Active Listening Process.
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